Frequently Asked Question


Dear customers, welcome to UPal Help Center.

If you were unable to find the answer to your question, feel free to submit your question here

General Information
    • UPal is a Recruitment platform. We linked up both Employer and Job Seeker by offering numerous short term jobs towards Job Seekers.
    • For Job Seeker: It is a Totally-Free usage as a Job Seeker.
    • For Employer: You’ll enjoy a Lifetime Free Job Posting; You’ll have to deposit the salary for each HIRED candidate(s).
    *There is a 5% Service Charge on top of Candidate’s salary.
    • Employer : Employer Register an account -> Post Job -> Wait for jobseeker to apply -> Hire
    • Jobseeker : Jobseeker Register an account -> Search Job -> Apply job -> Wait for employer to hire

Getting Started

For Job seeker
    • STEP 1
    • Click On JOB SEEKER LOGIN / SIGNUP button
    • STEP 2
    • Click On I'm New Here for New Registration of an Job Seeker Account OR
    • Log In by Facebook or Google+ if you do have an account
    • STEP 3
    • Fill up all the Mandatory Fields under ”Job Seeker Register” page
    • Click On ”Create Account” button while you have filled up all Fields
    • STEP 4
    • You’ll received the Verification Code from us by SMS
    • Enter the Verification Code
    • Click On ”CONTINUE” button
    • STEP 5
    • You are now in the Upal Job Seeker Site

    • STEP 1
    • Click On Job Seeker Login / Signup
    • If you are Employer kindly click on the Employer Login / Signup
    • STEP 2
    • Click On Forgot Password
    • STEP 3
    • Kindly enter your Mobile Number / Email Address
    • Click On Reset Your Password
    • STEP 4
    • Password Reset is done
    • A Password Recovery Email has been sent to your email inbox
    • STEP 5
    • Open the Forgot Password Email from Upal and click on RESET PASSWORD
    • STEP 6
    • Kindly enter your New Password, and Confirm the New Password once again
    • Click on Submit To Reset Password
    • STEP 7
    • Your Password has been successfully reset.

    • STEP 1
    • Log In to Upal Job Seeker Account, and click on the Filter Button
    • You can even search the Job Title or Job Location by using the Search Keyword and Location Bar
    • STEP 2
    • Kindly select your desire Job Title
    • Eg: Barista with No Limit on Salary, and then click DONE
    • STEP 3
    • Your results will be shown in here

    • STEP 1
    • After login as a Job Seeker Account, you will see all job(s) posted by various employer
    • Select your desire job and click Select Shift button
    • STEP 2
    • Before apply the job must fill up all the information in the about me, skills/language, education, work experience(optional), and Upload Profile Photo
    • Select the shift which you are available to work
    • You are encourage to apply all shifts to get higher chances in recruitment
    • Scroll down to find out more about the job detail
    • STEP 3
    • Select the Apply This Shift(s) button
      * Job Seeker must go through an Online Training before applying Job(s)
    • STEP 4
    • Tick on the box to confirm your availability of the applied shift(s)
    • Select the Confirm & Apply Now button

    • You will be contacted via several methods:
      • Employer Call-to-Job Seeker directly
      • UPal Messages functions (In-app)
      • Video Interview
    • You do not need to pay to get contacted by Employer(s), in fact, we do not charge any cent towards Job Seeker.
    • Job Seekers only able to view the Company’s Name and Contact Number at the job description after they are HIRED.
    • STEP 1
    • Log In to Upal Job Seeker Account
    • Select My Wallet
    • This is your Salary after you have done the job shift
    • Kindly make sure this is your VALID Bank Account Number
    • Click on WITHDRAW button to proceed
    • STEP 2
    • You have successfully perform the Withdraw
    • Your salary will be credited into your bank account in 3 working days
    • STEP 3
    • Click on Transaction History to refer back your Salary Release Date and Withdraw Salary Date
    • Your Account will be suspended for:
      • 1 week Suspension – First Time No Show for work
      • 1 month Suspension – Second Time No Show for work
      • Lifetime Suspension – Third Time No Show for work
    • Filter Function: You can search the job available based on your preference
    • Locate Job Nearby: Searching & Finding a job near your location is no longer a problem with UPal
    • 1-Click Apply: Applying Jobs are now way easier with just ONE CLICK.
    • Messages: An In-app functions that enabled you to communicate with your Employers easily.
    • Video Interview: You can now have a Face-to-Face Interview with employer wherever and whenever you are.
    • Procedure 1:
      • Job Seeker apply for job(s)
      • Go through an Online Training
      • Passed the Online Training with at least 80 scores
      • Job Applied Successfully
    • Procedure 2:
      • Employer will review your job application(s)
      • Employer will Hire you if you are the right candidate
      • Employer will Deposit Payment onto UPal platform
    • Procedure 3:
      • Job Seeker will received In-app Notifications, or Email Notification, or SMS from UPal
      • YOU ARE HIRED
    • Upload a presentable profile picture of yourself as well as your ID which is mandatory for work.
    • Boost your profile by indicating your job interests and experience. Employers will be able to view your profiles, so do whatever it takes to make your profile stand out from the other Upal applicants.
    • Make yourself available and apply to as many jobs to increase your chance of being noticed and hired.
    • For any cancellations, kindly cancel your shift on the app or web and drop us a text on email admin@upal.com.my respectively.
    • Any Last Minute Cancellations within 24 hours of the shift will result in a ban.
    • If employer already hired you, cancellation of the job will result in a ban too.
    • It is very important to notify us in advance if you cannot make it.
    • If you do not turn up to your shift i.e. No Show, you will also be automatically banned from Upal.
    • We do this to ensure trust with our businesses and because there was another Upaler willing to work with us.

Getting Started

For Employer
    • STEP 1
    • Click On COMPANY LOGIN / SIGNUP button
    • STEP 2
    • Click On I'm New Here for New Registration of an Employer Account OR
    • Log In by Facebook or Google+ if you do have an account OR
    • Enter your Mobile Number / Email Address and Password as shown
    • STEP 3
    • Fill up all the Mandatory Fields under ”Employer Register” page
    • Click On ”Create Account” button while you have filled up all Fields
    • STEP 4
    • You’ll receive the Verification Code from us by SMS
    • Enter the Verification Code
    • Click On ”CONTINUE” button
    • STEP 5
    • You are now in the Upal Employer Dashboard

    • STEP 1
    • Kindly Log In to UPal Employer account, and Click On”About Me”from the Dashboard
    • STEP 2
    • Click On ”Edit”
    • Fill up all the Mandatory Fields under ”Basic Information”
    • Select ”Update” when it is done
    • STEP 3
    • Click On ”Company Profile”
    • Fill up all the Mandatory Fields under:”Company Description”, ”Basic Information”, ”Contact Information”
    • Select ”Update” when it is done* Don’t forget about your Company Logo, too.
    • Employer is compulsory to upload it's ”Company SSM” to entitled a VERIFIED Account with Upal Platform

    • STEP 1
    • Log In to UPal Employer Account, and Select the Post New Job button
    • STEP 2
    • Select the job category you wish to post.
    • For example: Select Barista from Food & Beverage Job Category
    • STEP 3
    • Kindly enter the Work Location and select the correspondent work location
    • System will fill up the addresses automatically but if it is not,
    • Employer should enter the address and other information manually
    • Scroll down will see the section of the Work Shift
    • STEP 4
    • Kindly Select the:Date & Start Time, End Time, Number of Headcounts hire, as well as Salary (per hour basis) of this job
    • Click on Add New Shift + button if you wish to add in more shifts
    • Scroll down will see the section of the Job Detail
    • STEP 5
    • In the Job Detail and Job Description are optional fields
    • Select the Post Now button to post the job
    • STEP 6
    • Last but not least, your job need to be approved by admin in order for jobseeker to apply.

    • STEP 1
    • Select the Job & Applications button
    • STEP 2
    • Select the job with Applicant(s)
    • For example: Select the Server job to proceed
    • STEP 3
    • Choose the shift you want to process the applicant(s)
    • Select the view button to see the detail of applicant(s)
    • STEP 4
    • This page will shows up all applicants and kindly go through the applicant’s profile
    • Click on the Hire button to confirm hiring that particular applicant
    • STEP 5
    • The is the Resume Review of the applicant
    • The Payment Summary for the applicant
    • Select the Payment Release Date: 3 days after job done OR immediate after job done
    • Select the Hire & Deposit Now button to confirm the process
    • STEP 6
    • Select the Payment Options
    • For example: Select the Visa as a payment
    • Kindly fill up the information eg:Card Number, CVV, select the expiry Date, Bank Country, type the bank name, and TICK the check box
    • Select the Pay Online button
    • STEP 7
    • This shows the Order Receipt while payment is done
    • Select the View Order button to see the order

    • STEP 8
    • This shows the Order History Page
    • Select the Transaction History button to see your payment transaction record(s)
    • Select the Close button to close the order history
    • STEP 9
    • This shows the Transaction Page
    • Select the View Receipt button to see the receipt
    • Select the Close button to close the transaction page
    • STEP 10
    • This is an Official Receipt
    • Select the Close button to close the transaction for View Receipt

    • STEP 1
    • Log In to UPal Employer Account, Go To “Job & Applications”
    • On the Right Top Corner of your job posting, Click On “JOB AD”
    • Select “Feature”
    • STEP 2
    • Click On “Confirm” button to proceed
    • STEP 3
    • It shows that your Job Posting has been successfully FEATURED and it is now on the Top list for 10-days

    • STEP 1
    • Log In to UPal Employer Account, Go To “Job & Applications”
    • On the Right Top Corner of your job posting, Click On “JOB AD”
    • Select “Highlight”
    • STEP 2
    • o Click On “Confirm” button to proceed
    • STEP 3
    • It shows that your Job Posting has been successfully HIGHLIGHTED for 30-days

    • Real Time Matching: We have a pool of job seekers available 24/7. You’ll be instantly connected to the workers that match your criteria.
    • Lifetime Free Job Posting: You can post unlimited Jobs and it’s FREE.
    • Messages: An In-app functions that enabled you to communicate with your Job Applicants easily.
    • Video Interview: You can now conduct a Face-to-Face Interview by our UPal Video Interview wherever and whenever you are.
    • Instant Broadcast: Broadcast your jobs instantly to nearby UPal Users.
    • PURCHASED CREDITS will not be expired and it will serve as life-time Credits if you are not utilizing any
    • FREE CREDITS will be EXPIRED when you are not utilizing it within 30-days from the date of your Employer Account Created.
    • Your Job Posting will be expired after the Last Shift of the Job is ended.
    • STEP 1
    • Log In to Upal Employer Account, and click on the “My Wallet” Button
    • STEP 2
    • Employer is encouraged to Purchase the Hot Deal of 50 Talents Search
    • STEP 3
    • Kindly click on “Confirm” to proceed
    • STEP 4
    • Kindly choose a Payment Options
    • Kindly fill up all the mandatory fields
    • And Tick the Checkbox
    • Click on Pay Online to confirm the Order
    • STEP 5
    • This shows that you have successfully purchase the order
    • STEP 6
    • This is your Order History
    • STEP 7
    • Now go back to the Main Menu, and click on the “Search Talents” Button
    • STEP 8
    • Select your desire candidate from the pool of talents shown
    • For example: You have selected the candidate, click on “Unlock” Button
    • Select the Close button to close the order history
    • STEP 9
    • Click On “Confirm” to Unlock the selected Candidate’s resume
    • STEP 10
    • It shows that you have successfully Unlocked the selected Candidates
    • STEP 11
    • All Unlocked Candidate(s) will be stored under the “UNLOCKED” folder
    • Click on it…
    • STEP 12
    • This page is showing all of your unlocked candidates

    • STEP 1
    • lick On Company Login / Signup
    • lf you are Job Seeker kindly click on the Job Seeker Login / Signup
    • STEP 2
    • ClickOn Forgot Password
    • STEP 3
    • Kindly enter your Mobile Number / Email Address
    • Click On Reset Your Password
    • STEP 4
    • Password Reset is done
    • A Password Recovery Email has been sent to your email inbox
    • STEP 5
    • Open the Forgot Password Email from Upal and click on RESET PASSWORD
    • STEP 6
    • Kindly enter your New Password, and Confirm the New Password once again
    • Click on Submit To Reset Password
    • STEP 7
    • Your Password has been successfully reset.

    • Your Account will be suspended for:
      • 1 week Suspension – First Time No response / Cancel Job after job seekers apply your job(s)
      • 1 month Suspension – Second Time No response / Cancel Job after job seekers apply your job(s)
      • Lifetime Suspension – Third Time No response / Cancel Job after job seekers apply your job(s)
Troubleshoot
    • Be patient. Employer will get in touch with you in soon manner if you get HIRED successfully.
    • Every Job Seeker MUST complete his/her Profile for at least 80%
      • Log In to your Job Seeker Account
      • Under your Dashboard, there is a Percentage Bar showing your Profile Completion Status.
    • You will not be able to Apply Job(s) if your Job Seeker Account is suspended.
    • You will not be able to Apply Job(s) if you failed the Online Training Assessment given to you.
    • If you are still encountering the same issue while achieving all 3 scenarios above, please do contact us at: http://www.upal.com.my/contact
    • We would like to open an investigation for such a case
    • Kindly provide us the important notes and send to techsupport@upal.com.my
    • You will be contacted by our friendly Customer Representative while receiving your email enquiry.
    • This may be due to the weak reception from Telco in your current location.
    • Kindly click on the Resend Verification Code and our system will generate the latest Verification Code for you.
    • Kindly drop us a message via http://www.upal.com.my/contact, our friendly Customer Representative will contact you shortly.
    • An investigation will be taken place before any Refund is necessary.
    • All REFUNDS will be treated as “Credits-Refund” (not-in-cash-term)
Business Support
    • We do concern on your hiring procedures, we are glad to serve you with more value-added Subscription Package to cater for your business needs.
    • Employer may upload their job post onto UPal platform, using our “Instant Broadcast” feature to hire part timers easily.
    • Please contact us at: http://www.upal.com.my/contact.
      • STEP 1
      • Log In to Upal Employer Account, and click on the “My Wallet” Button
      • Select the Instant Broadcasting Button
      • Choose your targeted number of Job Seekers for Instant Broadcasting your job post
      • Click on Purchase to proceed
      • STEP 2
      • Click on Confirm to proceed the order
      • STEP 3
      • Kindly choose a Payment Options
      • Kindly fill up all the mandatory fields
      • And Tick the Checkbox
      • Click on Pay Online to confirm the Order
      • STEP 4
      • This shows that you have successfully purchase the order
      • STEP 5
      • This is your Order History
      • STEP 6
      • Now go back to the Main Menu, and click on the “Job & Applications” Button
      • Under your existing Job Posting, click on the “JOB AD” button
      • Select Broadcast
      • STEP 7
      • Click on “Confirm” to proceed with the Instant Broadcasting to 500 Job Seekers nearby
      • STEP 8
      • You have successfully broadcasted your job to job seekers nearby

    • We open Advertising Space for Your Products / Services expansion.
    • Please contact us today to kick start your ads on UPal Platform
    • http://www.upal.com.my/contact.