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Customer Support

  • MYR 100.00 / Day
  • Unit 2-1, Level 2, Tower 3, Avenue 3, Bangsar South. No 8, Jalan Kerinchi, 59200 KL, KL, 59200, Wilayah Persekutuan, Malaysia
  • 办公室

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 Part Time Details

  • Date: 14 Jan 2019 - 31 May 2019
  • Time: 9:00 am - 6:00 pm
  • Break Time: 1 Hour
  • Salary: MYR 100.00 / Day
  • Attire: No Limit

 工作描述

Job Description:

            -Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

            -To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.

          -Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console. -Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

 

Requirement:

            -Must be fluent in conversational English, Filipino

    -Strong in both written and communicating in English, Filipino

            -Able to communicate English, Filipino via email

            -Excellent customer service quality

            -Able to understand games from a gamer’s perspective and give in-advise    gaming and PC/console troubleshooting support 

   -Ability to solve and analyse information accurately with appropriate    speed and guidelines

          -Able to work shifts on public holidays and weekends for new projects if    required 

   -People that Love gaming!

            -Malaysian or Philippines welcome to apply

 



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