Job Responsibilities

• Effectively manage customer inquiries.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, process customer accounts, and file documents.
• To be constantly guided by the company's service standards.
• To ensure customer satisfaction by providing excellent Customer Services.
• To provide fast and timely solutions to all customer-related problems.
• Follow up and maintain customer relationships.
• Research and generate lists of potential customers.
• Provide support, answer calls, reply to the desk, live chat, Facebook, and send emails to customers.

Requirements

• Excellent communication, interpersonal skills, and ability to interact with people at all levels.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to independently manage workload with minimal supervision.
• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison, etc) is an added advantage.
• Ability to work in a fast-paced and target driven environment. Be a team player in a highly successful team environment.
• Able to speak/write fluently in English, Mandarin.
• Social media savvy.

Benefits