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Customer Support

  • MYR 100.00 / Day
  • 2A, Jalan Stesen Sentral 2, Kuala Lumpur, 50470, Wilayah Persekutuan Kuala Lumpur, Malaysia
  • Office
Respond rate : Slow
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 Part Time Details

  • Date: 29 Sep 2018 - 2 Nov 2019
  • Time: 9:00 am - 6:00 pm
  • Break Time: 1 Hour
  • Salary: MYR 100.00 / Day
  • Attire: Smart Casual

 Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Require Customer Service mandarin or Japanese speaker  full time and part time both can be discussed
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